Translate Zendesk Guide with Pluglin
Zendesk Guide allows end users to be provided with a complete self-service option and agents the ability to better serve their customers. A support centre can be made with Guide, creating a support site, knowledge base, community and customer portal.
End users can use the information from the knowledge base or turn to the community (where available) to get answers. If they don’t find them, they can send a request to an agent. Agents can use the knowledge base to help resolve tickets more quickly.
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